Do I Have To Pay Customs, Duties or Tariffs?

Shipments outside New Zealand may be subject to tariffs, duties, value added tax (VAT), etc. 

  • These costs are your responsibility
  • They are not included in shipping charges
  • The shipping company (DHL or NZ Post) will charge Customs fees
  • Contact your local Customs office for more information

Credit cards from outside the New Zealand may require additional verification.

Be aware that if you refuse a package that has been received by customs because you will not pay the tariffs or taxes, we will refund you the cost of the product after charging you for the shipping and additional fees required to return the package to us.