Legal Obligations

Consumer Guarantees Act 1993

The Consumer Guarantee Act sets out minimum standards for goods sold by Bushbuck LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986

The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Procedures

Please contact Customer Support team on 0800 287 4282 or email us at support@bushbuck.co.nz if you want to return a product for reasons that you believe are covered by either of these two Acts. After we have assessed your claim for a return there are three options available for our customers:

  1. Refund - A refund will be made in the same tender as the original purchase. Please note that purchases.
  2. Credit Note - The issuing of a store credit notes provides an alternative to a refund. These credit notes can be used to purchase anything from the bushbuck.co.nz online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $2.00.
  3. Repair or replace - If the returned product is still under warranty then the repair or replacement will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer. In some cases we may not be able to repair or replace your product due to availability or discontinuation of that particular line.